Cancellation & refunds
Cancellation & Refund Policy
This policy covers bookings made directly with us for Moksha Stays Kashi, Sehar Boutique Stay & Gallery and Sehar Retreats, which are operated by Sehar Awakening Private Limited.
Room bookings
Each of our stays follows the same cancellation policy as its listing on Airbnb. If you booked through Airbnb, Airbnb handles your cancellation and refund under that listing’s policy. If you booked directly with us and paid by UPI or online, we apply the same policy.
Policies differ from room to room, so check your room below. Which room you booked is shown in your booking confirmation.
Moksha Stays Kashi
Stays of fewer than 28 nights
Darwaza · Flexible policy
- Full refund if you cancel at least 24 hours before check-in.
- After that, the nights already stayed plus one more night are not refunded.
Antara · Moderate policy
- Full refund if you cancel at least 5 days before check-in.
- After that, one night plus 50% of the remaining unstayed nights are not refunded.
Kabir, Kamal, Mangal, Tana Bana, Kashi, Ananda, Dhwani · Limited policy
- Full refund if you cancel at least 14 days before check-in.
- 50% refund if you cancel between 7 and 14 days before check-in.
- No refund if you cancel less than 7 days before check-in.
Pravah, Maati · Firm policy
- Full refund if you cancel at least 30 days before check-in.
- 50% refund if you cancel between 7 and 30 days before check-in.
- No refund if you cancel less than 7 days before check-in.
Stays of 28 nights or more
All rooms · Firm Long-Term. Full refund if you cancel at least 30 days before check-in. After that, the first 30 nights are not refunded.
Not sure which room you booked? Message Moksha Stays Kashi on WhatsApp (opens in a new tab)
Sehar Boutique Stay & Gallery
Stays of fewer than 28 nights
Family Hub · Flexible policy
- Full refund if you cancel at least 24 hours before check-in.
- After that, the nights already stayed plus one more night are not refunded.
Nazar · Moderate policy
- Full refund if you cancel at least 5 days before check-in.
- After that, one night plus 50% of the remaining unstayed nights are not refunded.
Nerika, Escape · Limited policy
- Full refund if you cancel at least 14 days before check-in.
- 50% refund if you cancel between 7 and 14 days before check-in.
- No refund if you cancel less than 7 days before check-in.
Stays of 28 nights or more
Family Hub · Firm Long-Term. Full refund if you cancel at least 30 days before check-in. After that, the first 30 nights are not refunded.
Nazar, Nerika, Escape · Strict Long-Term. Full refund if you cancel within 48 hours of booking and at least 28 days before check-in. After that, the first 30 nights are not refunded.
Not sure which room you booked? Message Sehar Boutique Stay & Gallery on WhatsApp (opens in a new tab)
Every room also has a 24-hour free cancellation window: cancel within 24 hours of booking for a full refund, as long as you booked at least 7 days before check-in.
Sehar Retreats
- A 30% advance confirms your place.
- The balance is due 14 days before the retreat begins.
- Please confirm on WhatsApp first, and pay only after we confirm your place.
- 30 days or more before the start
- A full refund of your advance.
- 15 to 29 days before
- 50% of your advance back, or move your place to a future retreat.
- Less than 15 days before
- No refund, but you can move your place once to a retreat within the next 12 months.
- If Sehar cancels
- A full refund of everything you have paid.
How to cancel or ask for a refund
Message us on WhatsApp or email us, with your name, your dates and the payment ID or UPI reference. We will reply to confirm what is refundable under the policy above.
Moksha Stays Kashi
Sehar Boutique Stay & Galleryand Sehar Retreats
How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 working days of our approval.
- UPI payments (payee SEHAR BOUTIQUE STAY) are refunded to the same UPI account you paid from.
- Online payments made through Razorpay are refunded to the same card, bank account, UPI account or wallet. Your bank may take a few extra days to show the refund.
Refunds are made in Indian rupees. For international cards, the amount you see may differ slightly because of exchange rates and your bank’s charges.
More information
See also our Terms & Conditions.
Last updated: 25 October 2026